1. Special order items cannot be returned.

2. Used or Damaged items.
Any item which, in our opinion, shows evidence of being used or misused contrary to manufacturer's instructions, and/or subjected to improper handling, packaging or shipping by the customer, will not be eligible for exchange, refund or warranty consideration.

We reserve the right to charge a minimum restocking fee of 25% or refuse any returns.

3. Returns.
We want you to be satisfied. We will accept returns (subject to a 25% restocking charge) or exchange for a new item within 7 days of purchase date. Please call us before shipping your item!

NOTE: No Returns on Trade Show Purchases.  All Refunds on Return items will be less any shipping and handling charges.

4. Exchanges.
Should you order an incorrect item, you may exchange it. The customer, unless approved prior, will be responsible for re-shipping charges.

5. Replacement / Damaged Items.
Please inspect your items immediately upon delivery. Items with defects / damage will be mailed to the manufacturer for replacement or repair. Some parts carry a manufacturers warranty and the manufacturer's have agreed to repair or replace the item.  

Shipping damage must be reported to the Carrier and Ace Billet within 24 hours of receipt.

If you have questions regarding this, please contact Ace Billet's  Support Desk at (213) 268-9747 or e-mail support@acebillet.com.

Please repack the items securely in a box to protect the original packaging. We do not accept C.O.D. shipments for returned freight items.